HomeOur Process

How We Build Your Custom AI Chatbot

From discovery to deployment, we handle every detail while keeping you involved at each step. No templates. No shortcuts. Just expert developers building exactly what your business needs.

4 Week Average Timeline
100% Custom Built
Unlimited Revisions

Our 4-Phase Development Process

Clear milestones, constant communication, and a chatbot that actually works for your business.

01

Discovery & Strategy

3-5 Days
  • Initial consultation call to understand your business
  • Define chatbot goals and success metrics
  • Identify integration requirements
02

Planning & Design

5-7 Days
  • Map conversation flows and user journeys
  • Design chatbot personality and tone
  • Plan knowledge base structure
03

Development & Integration

2-3 Weeks
  • Build custom chatbot from the ground up
  • Integrate with your tools and systems
  • Develop and populate knowledge base
04

Testing & Launch

3-5 Days
  • Rigorous testing across scenarios
  • Team training and handover
  • Launch and ongoing optimization
Phase 01

Discovery & Strategy: Understanding Your Vision

We start every project with an in-depth discovery session. This isn't a quick sales call—it's a strategic consultation where we dive deep into your business, your customers, and your goals.

During this phase, we'll discuss your target audience, common customer questions, pain points in your current support process, and what success looks like for your chatbot. We'll also identify which systems and tools your chatbot needs to integrate with—whether that's your CRM, helpdesk, e-commerce platform, or internal databases.

By the end of discovery, you'll have a clear roadmap and we'll have everything we need to build a chatbot that truly serves your business.

What You'll Receive

  • Project kickoff call (60-90 minutes)
  • Detailed questionnaire to capture your requirements
  • Technical integration assessment
  • Project timeline and milestone document
  • Dedicated Slack channel or email thread for ongoing communication

What We Need From You

Access to your team for the kickoff call, information about your current customer support process, and any existing documentation or FAQs.

Business Goals
Customer Needs
Tech Requirements
Strategic Roadmap