Last Updated: February 2026
Legal Entity: MCGRAY SOLUTIONS LTD (trading as "SprintSpeak")
Company Number: 16838284
Registered Address: International House, 109-111 Fulham Palace Road, London, W6 8JA
These Terms of Service ("Terms") are a legally binding agreement between you ("Client", "you") and MCGRAY SOLUTIONS LTD, trading as SprintSpeak ("SprintSpeak", "we", "us"), a company registered in England and Wales.
By requesting a quote or engaging our services, you agree to be bound by these Terms. Our services are intended for business use — if you are acting as a consumer, additional statutory rights may apply and nothing in these Terms affects those rights.
We reserve the right to update these Terms at any time. Changes are effective upon posting to our website with an updated "Last Updated" date.
SprintSpeak designs and builds websites for tradespeople and trade businesses. This includes custom website design, development, copywriting (where agreed), and ongoing maintenance where specified in your quotation.
The specific scope, deliverables, timeline, and pricing for your project are defined in the individual quotation provided to you. The quotation forms part of the contract between you and SprintSpeak.
We design and build your website to the agreed specification, then hand it over to you on final payment. You own it outright. Ongoing hosting and domain fees are your responsibility after handover unless otherwise agreed.
We build your website and continue to manage hosting, updates, content changes, and general maintenance on a monthly basis. The service continues month-to-month until cancelled by either party in accordance with Section 7.
All pricing is as specified in your individual quotation. Prices are in GBP (£) and exclude VAT unless stated otherwise. You are responsible for any applicable taxes in your jurisdiction.
Your payment schedule will be set out in your quotation. Typically this involves a deposit to commence work (non-refundable), and a final payment on delivery. No work begins until the deposit is received.
Monthly maintenance fees are billed in advance at the start of each billing period. Payment is due within 7 days of invoice.
Invoices unpaid after 7 days may result in work being paused. For maintenance clients, services may be suspended after 14 days of non-payment. We reserve the right to charge interest on late payments at 4% above the Bank of England base rate.
Payments are processed via Stripe. By making a payment you agree to Stripe's Terms of Service. We accept major credit and debit cards.
To keep the project moving, you agree to:
If you are unresponsive for more than 14 days following a request, we may pause work. Projects paused for more than 60 days due to client inaction may be treated as cancelled under Section 6.
The project scope is set out in your quotation. You are entitled to reasonable refinements within that scope during the build — adjusting copy, tweaking layouts, changing colours, and fixing errors.
Requests that go beyond the original scope — additional pages, new features, significant redesigns, or functionality not in the quotation — will be assessed and quoted separately. These may also affect the delivery timeline.
Your quotation will specify the number of revision rounds included. Once those are exhausted, further changes may be quoted as additional work.
You may cancel at any time by written notice. The initial deposit is non-refundable. Any milestone payments already made are non-refundable. You will receive all work completed to the point of cancellation and are responsible for any outstanding balance for work done.
If we determine we cannot deliver the project as specified, you will receive a full refund of all payments made and handover of any work completed to date.
We may terminate immediately if invoices remain unpaid for more than 14 days, if there is abusive or threatening behaviour toward our team, or if you act in a way that makes delivery impossible. In these cases all outstanding amounts become immediately due and no refunds are provided.
You may cancel ongoing maintenance by giving 30 days written notice. On proper notice:
We may cancel with 30 days notice if payments are consistently unpaid, you breach these Terms, or we discontinue the service.
You retain ownership of all content, images, and materials you provide. You warrant that you have the rights to use anything you supply to us.
Upon final payment, full ownership of the completed website passes to you. This includes the design, code, and any copy we have written for you as part of the agreed scope.
We retain ownership of our general methodologies, frameworks, and tools. Ownership of deliverables only transfers to you upon receipt of final payment.
With your permission, we may feature your project in our portfolio and marketing materials. You may withdraw this permission at any time in writing, and we will remove the relevant content within 30 days.
We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy provides full details. Data you provide is used solely to deliver the contracted services and is not sold or shared with third parties except as required to deliver those services.
We will perform services with reasonable care and skill and make good faith efforts to meet the specification in your quotation.
We do not guarantee specific business outcomes such as enquiry volumes, search rankings, or revenue increases. Website performance in search engines depends on many factors outside our control.
Our total liability for any claim shall not exceed the total amount paid by you for the project in question. We are not liable for indirect, consequential, or economic losses. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
If a dispute arises, both parties agree to first attempt resolution by good faith negotiation. If that fails within 30 days, the parties will attempt mediation before pursuing legal action.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer protection laws in your jurisdiction apply.
For any questions about these Terms:
MCGRAY SOLUTIONS LTD (trading as SprintSpeak)
Email: contact@sprintspeak.com
Company Number: 16838284
Registered Address: International House, 109-111 Fulham Palace Road, London, W6 8JA
By engaging SprintSpeak's services you confirm you have read and agree to these Terms.